Welcome to www.porcelainteatray.com! To better serve you, here are some frequently asked questions (FAQs) about our porcelain tea trays. If you have any other questions, please feel free to contact us.

1. How do I place an order?
   You can browse the products on our website, select the porcelain tea tray you like, click “Add to Cart”, and then follow the prompts to complete the checkout process.
2. What are the payment methods?
   We support a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are securely encrypted.
3. How much does it cost to ship the product?
   Shipping costs vary depending on your location and the shipping method you choose. The system will automatically calculate the corresponding shipping costs during checkout.
4. How long does it take to deliver?
   Standard domestic delivery time is usually 5 business days, and international delivery time is 11 business days. The specific time may vary depending on the region, holidays or other factors.
5. What should I do if the product I received is damaged?
   If the product you received is damaged during shipping, please contact customer service immediately by email (vitalplus@porcelainteatray.com) and attach photos of the damaged product. We will provide you with relevant assistance for return or exchange.
6. Can I apply for a refund or exchange?
   Yes, we offer a 30-day return and exchange policy, provided that the product is unused and retains the original packaging. For more information, please refer to our “Return and Exchange Policy”.
7. How to protect my personal information?
   We take your personal privacy and security very seriously. We take a variety of security measures to protect the security of your information on our website, including data encryption and access control.
8. How to contact customer service?
   If you have any questions or need support, please contact us at the following methods:
   ●Email: vitalplus@porcelainteatray.com
9. Are the colors and sizes of the products on the website accurate?
   We strive to ensure that the colors and sizes of the products displayed on the website are accurate, but due to different monitor settings, the actual colors may vary slightly. In addition, the product’s size information will be listed on each product page, please check carefully before purchasing.
10. Is your product under warranty?
    We guarantee the quality of our ceramic tea trays and will provide repair or replacement services if manufacturing defects occur under normal use. Please refer to our product description or contact customer service for detailed warranty policies.

Thank you for visiting www.porcelainteatray.com! If you have any other questions, please feel free to contact us, we will be happy to help you!