Thank you for choosing www.porcelainteatray.com! We are committed to providing you with high-quality ceramic tea trays. If you are not completely satisfied with your purchase, here are our return and exchange terms:

1. Return Policy
   ●Return period: You can apply for a return within 30 days after receiving the product. Please ensure that the product is unused and in its original packaging.
   ●Return conditions: You can apply for a return in the following cases: The product has quality problems or is damaged.
   ○ The product you received does not match the product you ordered.
2. Exchange Policy
   ●Exchange period: You can apply for an exchange within 30 days after receiving the product. Please ensure that the product is unused and in its original packaging.
   ●Exchange conditions: You can apply for an exchange in the following cases: The product has quality problems or is damaged.
   ○ You want to exchange the same product for a different style or color.
3. Return and Exchange Process
   ●Contact Customer Service: Please contact our customer service team via email vitalplus@porcelainteatray.com to explain the reason for the return or exchange and provide the order number and relevant information.
   ●Get a Return Authorization: After submitting a return or exchange request, our customer service team will provide you with a return authorization and a detailed return address.
   ●Return the product: Please package the product properly and return it to the specified address to ensure that it will not be further damaged during transportation. You will be responsible for the return shipping costs unless there is a quality problem with the product or the shipment is incorrect.
   ●Processing the application: Once we receive the returned product and confirm that it is eligible for return or exchange, we will process your refund or exchange application.
4. Refund Policy
   ●Refund processing time: Refunds will be processed within 5 business days after receiving the returned product, depending on the payment method.
   ●Refund method: The refund will be refunded through the original payment method.
5. Special circumstances
   ●For clearance or special sale items, the return and exchange policies may be different. Please read the relevant instructions carefully before purchasing.
6. Contact Us
   If you have any questions about our return and exchange policy, please feel free to contact:
   ●Email: vitalplus@porcelainteatray.com

We thank you for your support and understanding of www.porcelainteatray.com and look forward to providing you with quality products and services!